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Insurance help resources available
OnlineNavigatorTM service
Personal professional help is available from an independent benefits advisor though
OnlineNavigator service. This service is available
free of charge for all insurance and related benefit plans
displaying the OnlineNavigator logo.
Telephone - OnlineNavigator offers limited live telephone support during east coast business hours. This support is limited to inbound calls. Advisers are not permitted to make outbound calls or return telephone messages specifically related to this service. See the product page for the best telephone number.
E-mail - Support is available 24/7 by e-mail at OnlineNavigator@freedombenefits.net. Mobile device users can access the same service at www.OnlineNavigator.org. See the OnlineNavigator Terms of Service for more details.
Live Chat - coming soon.
Telephone - OnlineNavigator offers limited live telephone support during east coast business hours. This support is limited to inbound calls. Advisers are not permitted to make outbound calls or return telephone messages specifically related to this service. See the product page for the best telephone number.
E-mail - Support is available 24/7 by e-mail at OnlineNavigator@freedombenefits.net. Mobile device users can access the same service at www.OnlineNavigator.org. See the OnlineNavigator Terms of Service for more details.
Live Chat - coming soon.
Insurance administrators
The plan administrator handles all member services issues like application processing, premium billing, claims processing and policyholder communications.
Administrators do not handle pre-enrollment questions.
State insurance departments
Your state insurance department is the best source of
information about the laws in your state, mandated
benefits, high risk insurance pools, subsidized
insurance and welfare type health insurance.
Opinions expressed are the sole responsibility of the author and do not necessarily represent the opinion of Freedom Benefits Association or any other person, company or entity mentioned. Information is from sources believed to be true but cannot be guaranteed.